No remedy! Forcing patients to chat with a GP before giving them an appointment does not save any money

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Forcing patients to speak to their GP over the phone before allowing them an appointment does not save the health service any time or money, a study has shown.

Cambridge University researchers found that while about half of patients could be dealt with over the phone, the other half needed a subsequent face-to-face appointment.

This meant doctors spent more time on these patients than they would have done if they were allowed to come directly for an appointment in the first place.

fabe60439475cf404f81d1063db3f2d6 No remedy! Forcing patients to chat with a GP before giving them an appointment does not save any money

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